FoodAgri AI/Customer Success/Customer Health Score Reference Tool · Mockup

Customer Health Score

Composite account-health signal across usage, support, sentiment and renewal risk — for one customer or your whole book.

Account: Green Valley Processing Co. Last scan: 2h ago Model: v3.2 — weighted composite
82
Healthy ↑ +6 vs. last quarter

Composite breakdown

Product usage88
↑ 3 active seats added, MoM
Support & tickets64
↓ 2 open tickets > 5 days
NPS / CSAT91
↑ Promoter, last survey
Renewal & payment79
→ On-time, 140 days to renewal

Score trend

last 12 months

Active risk factors

2 open
Watch
2 support tickets open > 5 days
Both tagged "integration error" — same subsystem.
→ Recommended: escalate to senior support, notify CSM
Resolved
Champion (VP Ops) changed roles
New contact identified and engaged within 9 days.
→ No action needed — re-onboarding complete
Healthy
Usage trending up 3 consecutive months
3 new seats added since Q2; feature adoption at 71%.
→ Candidate for expansion conversation

Scan history

saved runs
DateScoreStatusTriggerTrend
Today, 9:14 AM82HealthyScheduled (weekly)↑ +6View →
Sep 476HealthyScheduled (weekly)↑ +2View →
Aug 2874WatchManual — CSM review↓ −4View →
Aug 2178WatchScheduled (weekly)→ 0View →
Aug 1478HealthyScheduled (weekly)↑ +5View →
Real, marketing-site-matched tokens (white ground, emerald-600 accent) — corrected 2026-09-12. This is the gold-standard reference pattern — every tool in every bundle gets this depth: real config, multiple functions, rich charted output, saved history. Not a one-click card.